Tag Archives: Quality Management

First Ever Deming Education Conference

Posted on October 5, 2015 by aagabor

As regular readers of this blog know, my first book, The Man Who Discovered Quality, was about W. Edwards Deming, the management guru who helped transform Japanese industry after World War II–the Toyota Production System was developed in collaboration with Deming–and … Continue reading →

Posted in Education, Quality Management, W. Edwards Deming | Tagged continuous improvement, Deming, Deming Institute, Education reform, Japanese Lesson Study, Quality Management, statistical theory, Toyota, Toyota Production System, variation | 1 Comment

Lessons for Education Reformers from W. Edwards Deming, America’s Leading Management Thinker

Posted on November 15, 2014 by aagabor

When I returned from speaking at the annual conference of the Deming Institute in Los Angeles last month, the education sites were abuzz about a new Time magazine cover trumpeting “Bad Apples”, the latest example of what has become a … Continue reading →

Posted in Business, Education, Quality Management | Tagged Abraham Maslow, Allan Mulally, Amber Charter, American Enterprise Institute, Arthur Levine, Bill and Melinda Gates Foundation, Bloomberg, bonus system, Cadillac, Capdau charter, common causes, continuous improvement, Deming Institute, Education reform, Ford, Frederick Herzberg, GE, GM, heirarchy of need, If Japan Can Why Can't We, incentive pay, intrinsic motivation, Jack Welch, Joel Klein, Kahlenberg, lesson study, Mercedes Schneider, merit pay, open-source software, Peter Drucker, Pontiac, quality, quality improvement, Quality Management, Roger Smith, Sable, Scholastic, special cause, Taurus, Teach for America, teacher education, TFA, Time magazine, Toyota, Toyota Production System, unions, value-added measurement, VAM, Vanderbilt University, variation, W. Edwards Deming, work rules | 13 Comments

Trauma in Telecom Land, Part 2

Posted on February 22, 2012 by aagabor

How Verizon Treats its Customers: 1 Month, a Dozen Calls and $310 to Get Service Restored In a recent blog post, “Why I Tried…and Failed…to Fire Verizon”, I described the systemic screw-ups and service break-downs that led me to try … Continue reading →

Posted in Business, Quality Management, telecommunications | Tagged Internet service provider, Quality Management, telecommunications | 1 Comment

Why I Tried…and Failed…to Fire Verizon–Trauma in Telecom Land

Posted on January 10, 2012 by aagabor

Late last year, after months of problems with my internet service, I decided to fire Verizon and switch to Time Warner, which promised me seamless connectivity, phone service and cable, all at a good price. Instead, I’m back with Verizon—not … Continue reading →

Posted in Business, Quality Management, telecommunications | Tagged business, Quality Management, telecommunications | 3 Comments

What National Car Rental Could Learn from Walmart About Disaster Repsonse

Posted on September 2, 2011 by aagabor

Like many travelers last weekend, I was expecting Hurricane Irene to turn my return trip from Istanbul to New York City into a nightmare. To my surprise, I seemed to get lucky: Anticipating that my flight to New York would … Continue reading →

Posted in Quality Management | Tagged Quality Management | Leave a comment

Tag Archives: Quality Management

First Ever Deming Education Conference

Lessons for Education Reformers from W. Edwards Deming, America’s Leading Management Thinker

Trauma in Telecom Land, Part 2

Why I Tried…and Failed…to Fire Verizon–Trauma in Telecom Land

What National Car Rental Could Learn from Walmart About Disaster Repsonse

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