Tag Archives: Internet service provider

Trauma in Telecom Land, Part 2

How Verizon Treats its Customers: 1 Month, a Dozen Calls and $310 to Get Service Restored In a recent blog post, “Why I Tried…and Failed…to Fire Verizon”, I described the systemic screw-ups and service break-downs that led me to try … Continue reading

Posted in Business, Quality Management, telecommunications | Tagged , , | 1 Comment