Category Archives: telecommunications

Trauma in Telecom Land, Part 2

Posted on February 22, 2012 by

How Verizon Treats its Customers: 1 Month, a Dozen Calls and $310 to Get Service Restored In a recent blog post, “Why I Tried…and Failed…to Fire Verizon”, I described the systemic screw-ups and service break-downs that led me to try … Continue reading →

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Why I Tried…and Failed…to Fire Verizon–Trauma in Telecom Land

Posted on January 10, 2012 by

Late last year, after months of problems with my internet service, I decided to fire Verizon and switch to Time Warner, which promised me seamless connectivity, phone service and cable, all at a good price. Instead, I’m back with Verizon—not … Continue reading →

Posted in Business, Quality Management, telecommunications | Tagged , , | 2 Comments